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Online Support Page

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Welcome to the ERC Online Support Page

This is your one stop shop for all things ERC.

ERC Support Customers can access the online support support section for basic troubleshooting and help on common issues. They can also access the online training section for system training on their systems. This is useful for new managers.

ERC Installers/Technicians as well as Partner Dealers will have access to the Dealers Only section and have access to manuals, installation guides, and software to assist in installing a site.

ERC Customers:

CLICK HERE to create a NON-CRITICAL support ticket. CLICK HERE to connect to ERC's Remote Technical Support Page
(Programming Queue)
CLICK HERE for help on changing your Point of Sale Tax Rates


Have a Problem with your system? Whether it's System Manager Pro or POWER by Panasonic system, a Service Refresh on your system fixes a lot of problems, and it only takes a minute to do.

CLICK HERE to download the Refresh tool for System Manager Pro.

CLICK HERE to download the Refresh tool for POWER.

Download the correct tool to your desktop and then double click to run it. Then try whatever you were doing again and see if that helps. If it does, GREAT!! If not, then please let the technician know that you attempted this while waiting for a call back.


Click Here for the Employee Intranet